“We provide the right data material for business and organisational development, leadership development and sales development, and we design anything from short performance measurements to extensive and continuous projects. In Business Research, we procure and present vital knowledge that can help our customers make complex decisions and create progress and development."
Jacob Høgild, Director, Business Research
"Our credo is "we say what we do, and we do what we say!" and in our experience, this is also People & Performance’s credo, which makes us an excellent match."
Michael W. Andersen, Group HR Manager A. Espersen A/S
Our process and approach
We mobilise your organisation – Every good analysis begins with a lot of questions – for you!
With every analysis – whether it is internally or externally targeted – we begin by acquainting ourselves with your situation.
We know, that you have asked us to assist you because we are specialists within the field of business research, but our final recommendations are worth nothing if they are not 100 % spot on in regard to the needs you have and what you should be able to act upon when we have terminated our analysis.
We ask about what you already know, what you think you know but you need to have confirmed or disconfirmed and what you know that you do not know but need to know. Just as we ask you who will be using the gained knowledge and insights and for what and how it interacts with your strategy
We collect facts, knowledge and insights – When it comes to analysis we are specialists
We have specialised in designing, implementing and interpreting all manner of quantitative and qualitative analysis. Internal and external. We complete NPS, eNPS, job satisfaction measurements, employee satisfaction measurements, customer satisfaction and loyalty measurements and make identification of user needs and user expectations in a number of different contexts.
We facilitate translation into winning actions – Knowledge and insights are not valuable until they are used to create value
The value created from a translation of the results of an analysis can be of both commercial and organisational character. We have specialised in facilitating the work of translating the results from the accomplished analysis into performance and behaviour that create value. Here we get hold of a work effort that often challenges. When habits, approaches and points of view have to be adjusted or maybe entirely replaced it is an advantage having someone from the outside to help along the process. And we have a number of tools for this work all developed and tested throughout the years, in many different working cultures and at many different organisational levels.
We ensure ‘doing’ based on ‘knowing’ – We link knowledge and insights to relevant behaviour and essential competences
The realisation of the necessary efforts identified in the previous step often demands providing competences for leaders and employees. Here we draw on the experience gained in People & Performance when it comes to competency development and competency training. Our track record within this area is massive and counts many years’ experience with the development of organisations, leaders, specialists and employees in both Danish and international businesses.
We track progress and adjust accordingly – what gets measured gets done
It is essential, that we evaluate the changes undertaken on the basis of the analysis. This in order to clarify if the effort has had the wanted effect and to adjust if necessary. Here it can be a matter of both qualitative and quantitative analysis and often even quite simple ones. At this point most people want numbers. It is our experience that obtaining objective proof of the value of your effort is highly motivational and take part in professionalising the joint effort.
Do you know how to improve customer satisfaction and loyalty? Companies have increased focus on living up to the customers’ expectations, and on retaining and developing existing customers. Net Promotor Score® (NPS®) is a strategic tool that offers insights into how we are to improve customer loyalty, increase sales and attract new customers.
How do you master your market? How do you ensure that your strategic efforts and business development create value in the market? Do you know what is important to your customers and which products, solutions, services, etc. they want and need? How do you know what is important in the sales situation and consequently, which sales arguments to use?
Do you know which leadership behaviour drives performance and engagement? We have extensive experience within leadership development, and we know what works. In order to be able to develop a manager, you need to have an overall understanding of the individual manager’s starting point and of what is important in his/her position and what must be in place for him/her to grow.